Frequently Asked Questions

Our head office and administrations team are located in Perth, Western Australia. We also have stock distribution locations across Australia in Adelaide, Sydney, and Brisbane.

This is dependent on the size and scale of an order. Get in touch with us for an estimated time for your particular project. If your job is urgent, we can discuss fast-tracked processing at an additional fee.

We use TNT Express Shipping. All of your orders can be followed through the TNT website with your customised tracking number. If we use a different courier service, our team will be able to provide an ETA.

It is definitely possible for you to collect your order from one of our distribution locations! At the checkout stage, you will be able to choose the option “__________” e.g. “Collect Item from Canning Vale Location.” Our team will let you know when your order is ready for collection.  

We are committed to supplying high quality, reliable products. Everything we stock is designed and manufactured in accordance with all relevant AS specifications.

The team at Accumax Global seeks out premium stock at the most affordable prices. This means that our products come from a few different locations. Many are manufactured in Australia, but we also have suppliers based in international locations such as Vietnam and the United States.

Yes. We can arrange a site inspection for the majority of Australian locations. Get in touch with our team at sales@accumax.com.au to discuss a possible site visit for your business.

Unless there is prior written authorisation, we have a strict no returns policy. Custom designed products are not returnable under any circumstances. If there are extenuating circumstances and you must return stock, it must be in “as sold” condition. Returns can only be made within 30 days of invoice date. All returned stock is subject to a 10% restocking fee. Additionally, customers must organise freight at their own expense. Got any more questions? Get in contact with our team at sales@accumax.com.au or on 1300 222 862